How can I track my order?

Tracking ID & Shipping information will be provided right after the order is dispatched. For further order tracking, return or exchange queries, you can contact us at 9566255570 or you can also use the chatbox to chat with us. 

For any customer related support where do I contact?

Sparrowbazaar is always there to support its user and customer for any kind of support. For any kind of support, please don’t hesitate to mail us on info@sparrowbazaar.com with the subject line as customer support, Also you may call on 95662 55570

What time I place order?

We are open 24/7 to receive your order. Your order will be accepted successfully in our advanced & secured system and we will follow up it very soon.

What about Shipping charges or hidden costs?

No. There will be no hidden cost for any product, if any additional cost is there it will be mentioned on product details page.
For shipping, across India shipping is free for orders above Rs.500* and for International, it is depend on shipping address and total weight of products.

How do I know order confirmation?

Once we get your payment successfully, we shall process your order and send you an order confirmation email instantly. We have automated process for order confirmation & notification.

How long will it take to deliver my order?

We generally take 3 to 5 business days to reach to your doorstep if you are from India, 7 – 15 business days if you are out of India. For any delay in order we will notify time to time. For each process we will update your order details and you will get notification.

Can I pay by Credit Card / Debit Card / Net banking / Cheque / DD?

Sparrowbazaar has various options in payment methods. We accept various Credit Cards, Net Banking and Debit Cards. PayPal is only for international customers who are outside India. You can even transfer the order amount wirelessly as well.

How can I cancel my order?

To cancel order you need to inform within 8 hrs. after placing order, after that we can’t cancel it. Refund process will take minimum 10 days. Please call us at 9566255570 or email us at info@sparrowbazaar.com and our customer care executives will help with your cancellation request. In case the order is already shipped, please refuse delivery and we’ll immediately refund if it is an online order.

How can I withdraw money from my cash back account?

Please write an email to info@sparrowbazaar.com from your registered email address along with your bank account details (bank account number, bank customer name, bank branch, IFSC code, account type – savings or current) and we will transfer your cash back to your bank account.

I don’t have access to my registered email address. How can I withdraw money from my cash back account?

Please call us at 9566255570 and our customer care executives will help you. We will call back on your registered phone number with us to authenticate your identity before transferring your cash back to your bank account.

I was given a coupon when you cancelled my last order. How can I use it?

To use your coupon, you will have to continue shopping with us on the website. In case, you don’t have access to the website currently, don’t worry, your coupons are safe with us. Whenever you reach us in future, you will be able to use the coupon (unless it has expired)

Order cancelled due to product Out of stock/Change in price?

We make every attempt to deliver exactly what is featured on the site, however on certain occasions, the product tends to get out of stock or there is a change in price. In such cases the order may be cancelled. Please note that orders which are not delivered within the estimated time period may also be cancelled as per sparrowbazaar.com policy .In such cases sparrowbazaar.com shall process complete refund of prepaid orders.

How do I make Purchase with a Gift Voucher?

1. Add the items to your Shopping Cart.
2. A Shopping Cart pop up will open that will showcase products/items that you have selected to buy.
3. Enter your Coupon code to check the amount you can save.
4. Apply your coupon code during checkout process and click on Redeem to get your discount.
5. Pay remaining amount through your card or net banking.

Does a Gift Coupon expire?

Yes, every Gift Coupon issued has a validity period beyond which it cannot be redeemed under any case. We always mention the validity of a Gift Coupon during e-mail communications.

Is there a limit on how many Gift Coupons I can use on a single order?

In case of promotional Gift Coupon you are not allowed to use more than one Gift Coupon but in case of non-promotional Gift Coupon you can merge the Gift Coupons through My Gift Coupon section

What Terms & Conditions apply to Gift Coupons?

Please find below the Terms & conditions which apply to Gift Coupons:
• A promotional GC (Gift Coupon) cannot be merged with another promotional GC, also it cannot be merged with non promotionalGC . Similarly, non promotional GC can only be merged with a non promotional GC.
• We do not process refund of promotional GC’s offered to a customer through various Banks or under any promotional scheme running on our website.
• We do not extend the validity of any Gift Coupon (be it promotional or non promotional) under any circumstances. All the GC related communication goes to the customer’s registered email id with validity information.